Frequently Asked Questions
See our common frequently asked questions below. For up to date information and any questions you may have visit our knowledge hub.
Are lifts available for use?
We do not have lifts in any part of the Black Boy complex, due to the age of the properties.
Do you have WiFi available?
Yes we have Free WiFi, just log in and register.
Do you accept pets?
We do not accept pets in any part of the premises (with the exception of assistance dogs)
Do you allow storage of baggage?
We have limited space for baggage store in reception. Please double check you do not leave any items behind on departure.
Do you offer entertainment in the dining or function rooms?
We operate a policy that does not accept any form of entertainment in dining or function rooms. This includes disco and live bands. We operate this in respect of our local neighbour’s & our own residents to have a peaceful night after Inn closes.
What are the standards of your buildings?
The Black Boy was renovated in 2016, Black Jacks a separate building in courtyard of the Inn was completed as a development in 2013. Ty Dre or Town House was completed in 2014 and our latest property Twr Du or Black Tower was completed in 2019 all to a 4-star standard.
Who are you graded by?
We are annually graded by both Visit Wales and the AA, Since 2016 both associations have graded us 4 star coaching Inn quality.
Can you supply a map of the local area?
We have a map of Caernarfon available here
What do I need to reserve a room?
We require a credit or debit card to reserve a room. We use Trust Payment/Secure Trading to hold all card details for your security. Again, we are fully PCI compliant. If you need to be able to use room billing to pay for food & drink on departure on arrival you will need to pre authorize a card for your stay or pay for the total accommodation plus £30.00 per person per night this will be the total pre authorisation, on check out once the final bill is agreed we will complete the Pre Authorisation for the final total of your bill.
Can you accommodate large group bookings?
Group bookings of 5 or more rooms can only be accepted by a Team Manager, a deposit will also be required.
Checking In & Out
What time can I check in?
You can check in from 3.pm.
What time do I check out?
Check out is 11am
I am expecting to check in late at night, will this be ok?
If you are intending to arrive late after midnight , please contact us to inform us of expected arrival time. Due to the nature of the building night staff will not always notice you at main door.
Which bed configurations are available?
Twin bed or double bed configuration is available in most rooms, please inform us directly if you wish bed to be split as twin beds. Do not assume we are aware of your preference as some agent bookings do not inform us. Most guests will receive a number of emails from us prior to arrival if agent has supplied your email to us.
Can you supply extra Z beds?
Only a few rooms can take a Z Bed so please get in touch with us before making your reservation, please do not assume your room can have one as this may not be the case. If you do book a room with a Z bed there is a charge.
Can I book a ground floor room?
We have 4 ground floor easy access rooms located in Black Jacks and Ty Dre which are easy access with walk in showers. If you have any difficulty with stairs, please book one of these as the old Inn is very narrow with low beams, as you can appreciate from its age and no ground floor rooms, and the other properties have lots of stairs and no lifts.
Do rooms have heating / air conditioning?
All rooms are fully centrally heated, but no air conditioning, due to age of the properties.
Do you have parking facilities?
Free parking is available, although it is limited in Caernarfon. Early arrivals will be allocated to the castle car park about 1000 yards away from Inn with a free permit. This enables us to get all residents parked overnight. We have 39 rooms and 39 spaces. The Small car park next to the Inn is owned by the local council and is kept back for later arrivals and blue badge holders. There is a charge for the use of this one of £10.00 per night. Public car parks are available for free around the Inn from 17.00hrs until 9.30hrs following day.
I am due to stay at Ty Dre / Town House, is parking available?
Free parking is available, although it is limited in Caernarfon. Early arrivals will be allocated to the castle car park about 1000 yards away from Inn with a free permit (subject to availability). The Small car park next to the Inn is owned by local council. There is a charge for the use of this one of £5.00 per day (blue badge holders do not pay). Public car parks are available for free around the Inn from 17.00hrs until 9.30hrs following day.
Can I reserve a car parking space?
We are unable to reserve car park spaces as we do not own our own car park
What time is breakfast served?
Breakfast times can be exceptionally busy if all residents arrive at the same time. 9.00am is the peak hour particularly on a weekend. Please avoid this time and arrive earlier if you wish to set off early. Serving times weekdays and Saturday 7.00 am until 9.30 am, Sunday 7.30am until 10.00am.
Is breakfast included?
Breakfast is included. Please book on our own website (subject to package booked).
Who can I contact regarding any payment issues?
Please Contact the reception team between 9am too 9pm on email@example.com or call 01286 673604